They will:

• Listen to all concerns and perspectives.
• Facilitate communication or mediate between individuals or groups.
• Value diversity.
• Provide a safe and confidential* place to share issues.
• Assist in researching resources and options to aid in the resolution of conflict.
• Remain impartial to all parties involved in a conflict.
• Recommend ways to improve policies and procedures.
• Assist students in navigating their way through university systems.

They won’t:

• Advocate for an individual's personal position.
• Breach confidentiality*.
• Take action without consent.
• Acts as a witness in a formal grievance.
• Keep identifying records.
• Violate university policy as part of a solution to your problem.

*Confidentiality cannot be promised in matters relating to discrimination, sexual harassment, retaliation, or relating to serious misconduct or crime, or if there is imminent risk of serious harm.